General Contest Rules – HiFi international

1. General

These rules apply to any free contest organized by HiFi international S.A., a public limited company with its registered office located at 2, rue Läiteschbaach, L-5324 Contern, Luxembourg, hereinafter referred to as the "Organizer."

Participation in the contest implies full and unconditional acceptance of these rules, without possibility of claim.

2. Participation Conditions

Participation is open to any adult individual residing in Luxembourg or in the border area served by HiFi international (see list of postal codes on www.hifi.lu), except for:

• employees, agents, or partners of the Organizer,
• members of their family (spouse and children).

The Organizer reserves the right to request proof of identity, age, and address to validate participation and prize awarding.

3. Participation Methods

Participation is exclusively online via a form available on the website www.hifi.lu or on a page dedicated to the contest (including on social networks). The participant must:

• Complete all mandatory fields of the form (last name, first name, email address, etc.);
• Validate their participation before the closing date mentioned in the specific conditions of the concerned contest.

Participation is entirely free and without any purchase obligation.

Only one entry per person and per email address is allowed, unless otherwise stated in the specific contest conditions. Any attempt at fraud, use of multiple accounts, automated scripts, or bots will result in immediate exclusion.

4. Winner Selection

Winners are selected according to the method specified in the specific contest conditions (random draw, correct answer to a question, vote, etc.). The selection may be supervised by a bailiff or an independent third party.

They will be notified personally by email or private message on the social network used for participation. The winner must confirm acceptance of their prize within 7 days. Without a response within this period, the prize may be awarded to another participant.

Their first name, last initial, and postal code may be published for promotional purposes, notably on the social networks of HiFi international.

5. Prizes and Prize Collection

Prizes are specified in the specific contest conditions. They cannot be exchanged for their cash value nor transferred to a third party. Only one prize is awarded per household (same name, postal address and/or email) throughout the contest duration.

Prizes are reserved for strictly personal use and cannot be resold.

Prizes must be collected exclusively at a HiFi international point of sale in Luxembourg, according to the conditions specified in the specific contest rules. No shipping or delivery will be made.

Collection requires presentation of a valid ID and must be done by the winner personally (or by a person holding a written and signed proxy).

If the prize is not claimed within 30 days following the announcement of the win, it may be put back into play or awarded to another participant.

6. Content Provided by Participants

If the contest involves submission of texts, photos, or videos, the participant guarantees to hold all necessary rights on these contents. They authorize the Organizer to use them for promotional purposes without financial compensation.

The participant guarantees that the contents do not violate any third-party rights and releases the Organizer from any possible claim.

7. Liability

The Organizer reserves the right to suspend, shorten, or cancel the contest at any time in case of force majeure, technical failure, or change of policy by the social platforms used, without this giving rise to any claim.

The Organizer declines all responsibility in case of:

• malfunction of the website, form, or social media platforms,
• error or omission in the information provided by the participant,
• loss or damage of the prize after it has been handed over in person.

In case of dispute, the Organizer’s or its service providers’ IT systems shall prevail.

8. Personal Data

Personal data collected during the contest is processed by HiFi international solely for the purposes of managing participation and awarding prizes. It may also be used for marketing purposes if the participant has consented.

In accordance with Luxembourg data protection law, each participant has the right to access, rectify, delete, and object to the use of their data. To exercise this right, they may contact:

• by email at info@hifi.lu
• or by mail at: HiFi international – Data Protection Officer, 2 Rue Läiteschbaach, L-5324 Contern

For more information, please consult our privacy policy.

9. Claims

Any claim related to the contest must be sent in writing within 48 hours following participation:

• By mail: HiFi international, 2 Rue Läiteschbaach, L-5324 Contern
• By email: info@hifi.lu

Oral, telephone, or late claims will not be considered.

10. Ownership and Validity

These rules are available on the website www.hifi.lu and can be obtained upon simple written request (accompanied by a stamped and addressed envelope).

HiFi international reserves the right to modify these rules at any time and without notice. Any changes will be updated online.

11. Social Media Clause

This contest is in no way sponsored, endorsed, administered by, or associated with Facebook, Instagram, or any other social media platform. The information provided is intended solely for the Organizer.

11 bis. Identity Theft and Fake Contests

HiFi international draws participants’ attention to the possible existence of fake accounts, pages, or profiles impersonating the Organizer to distribute false promotions or fake contests (for example: announcements of high-value products at ridiculously low prices, such as "MacBooks for €1").

These fake accounts may request personal data or fraudulent payments. HiFi international does not endorse these practices and cannot be held responsible for any consequences, losses, or damages suffered by participants interacting with a fake account or identity theft of the Organizer.

For all official communications related to contests, HiFi international exclusively uses its official channels indicated on the website www.hifi.lu. Participants are advised to verify the authenticity of any page or profile before providing personal information.

12. Applicable Law

These rules are governed by Luxembourg law. Any dispute relating to the interpretation or execution of the rules shall fall under the exclusive jurisdiction of Luxembourg courts.

13. Authenticity

Fake accounts, fraudulent profiles, or fictitious identities will be systematically excluded from the contest. HiFi international reserves the right to verify the authenticity of each participation.