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Customer service

HIFI international, service, advice and customer proximity are at the centre of our commitment. We have our own logistics and offer professional installation of our devices by our technicians. Ordering from HIFI International offers you numerous advantages.

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Delivery & installation

Hifi offers free delivery from €50 upwards to Luxembourg (excluding large appliances), as well as to the whole of mainland France*, Belgium and Germany...

* Excluding Corsica, Monaco and French overseas departments and territories.

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Click-and-Collect

Click & Collect lets you collect your order from your chosen store. You will be able to collect your purchase 1 hour after placing your order.This pick-up service is, of course, completely free of charge!

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Delivery follow-up

You ordered a home appliance or a TV in-store or on hifi.lu and opted for home delivery? Check online for the date and time of your delivery: Online tracking

You ordered an item on hifi.lu and opted for delivery via Post, DPD, or to a pickup point? We explain how to track your order: More informations

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Repair follow-up

If you have recently brought an appliance to HIFI for repair and would like to know the status of your appliance...

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The lowest price guaranteed!

At HIFI international, we keep a close eye on market prices and our prices are regularly adjusted so that you can always benefit from the best current conditions. Haven't bought anything yet? Let us know if there's a price difference...

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Contact us

Need help choosing a product or contacting the nearest store to you? Our customer service is here to help you! Contact us for any questions or assistance...

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About HIFI

Established in Luxembourg since 1975, HIFI International has an e-commerce site and 10 shops throughout the country. We have teamed up with the biggest brands to offer a wide range of more than 10,000 references

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Product warranty

All products, purchased or delivered, for private use, have a 2-year warranty. The warranty offered by HIFI International corresponds to the legal warranty and does not affect the legal rights of the buyer ...

Updated on October 16, 2024