Job Description: Sales Associate (M/F)

Company: HiFi International Location: Contern, LuxembourgReporting Line: Reports to the Shop ManagerJob Title: Sales Associate

Main Objective of the Position:

The Sales Associate welcomes and assists customers across all stages of the sales process and through omnichannel touchpoints. They ensure customer satisfaction and maintain a fully stocked, appealing sales environment. Cross-functional responsibilities related to the smooth operation of the store, fostering a culture of collaboration and collective responsibility within the team.

Key Responsibilities:

SALES & CUSTOMER RELATIONS

• Welcome and assist customers from all channels to ensure their satisfaction

• Guarantee excellence in the customer experience

• Understand and apply sales techniques (upselling, services, etc.)

• Sell comprehensive solutions, including all company products and services

• Make every effort to achieve assigned targets, monitor performance results, and adjust actions accordingly

• Stay up to date with new products and market trends

• Actively participate in regular product training sessions and stay informed

CUSTOMER SERVICE

• Assist with product setup and initialization

• Offer, sell, and execute in-store services

• Process checkout transactions

• Sell and process financing applications

• Diagnose and check in products for repair

• Track and inform customers of their order status, and handle order handovers

• Prepare orders and manage Click & Collect pick-ups

• Promote the company’s CSR (Corporate Social Responsibility) strategy by offering trade-in solutions and selling refurbished products

MERCHANDISING & STORE OPERATIONS

• Maintain a clean and attractive sales floor

• Assist the Assistant Manager with commercial operations and seasonal promotions

• Receive shipments and stock incoming inventory on shelves

• Participate in inventory counts

• Comply with and promote property loss prevention and safety standards