Job Description: After-Sales Warehouse Worker (M/F)

Company: HiFi International Location: Contern, LuxembourgReporting Line: Reports to the After-Sales ManagerJob Title: After-Sales Warehouse Worker

Main Objective of the Position:

As an After-Sales Warehouse Worker, you are responsible for the proper physical and administrative management of equipment entrusted to the After-Sales Service department. You will manage their reception, traceability, shipment to repair centers, and return to stores, in compliance with deadlines and safety regulations. You will contribute directly to customer satisfaction by minimizing errors, damage, and pending processing backlogs.

Key Responsibilities:

Receiving and Inspection of Equipment

• Receive items sent by stores, customers, and repair centers.

• Inspect packaging condition upon delivery and log written reservations with the carrier in case of damage.

• Verify equipment, accessories, and compliance with the after-sales file (ticket number, serial number, reported defect).

• Photograph visible damage and attach photos to the file.

• Log every incoming item into the after-sales management tool on the same day.

• Report any anomalies to the After-Sales Manager (incomplete file, non-compliant item, missing accessory).

After-Sales Inventory Management & Traceability

• Organize items by status in designated zones: to ship, awaiting parts, repaired, to return.

• Label and scan each item to guarantee full traceability for every movement.

• Process cases by chronological age to prevent delays.

• Monitor work-in-progress and issue alerts for blocked or overdue cases.

• Maintain a clean, safe, and organized workspace.

Shipment Preparation

• Prepare and pack items according to protection standards (cushioning, suitable boxes, secured accessories).

• Print shipping labels and transport documents.

• Prepare packages, pallets, and rolling cages, verifying their contents before dispatch.

• Adhere to carrier pickup schedules.

• Track shipments and follow up with carriers regarding lost or delayed packages.

Repair Returns

• Receive and inspect repaired items (condition, accessories, repair report).

• Update case status in the after-sales management software.

• Prepare items for return to stores or customers.

• Quarantine and report damaged, incomplete, or unrepaired items.

• Handle disputes with repair centers in coordination with the After-Sales Manager.

Safety and Best Practices

• Wear corporate work uniform and personal protective equipment provided.

• Comply with warehouse manual handling and safety regulations.

• Handle material handling equipment with care.

Versatility & Support

• Assist with DPD package preparation.

• Support after-sales and shipping teams as needed.

• Participate in inventory counts.

Required Profile:

Experience:

• Prior experience in warehouse operations, logistics, or customer service/after-sales is appreciated.

• Motivated beginners are welcome.

Technical Skills (Hard Skills):

• Proficiency in basic computer tools: data entry, scanning, stock management software.

• Knowledge of packaging techniques and order preparation.

• Experience using hand pallet trucks; forklift certification/training is a plus.

• Knowledge of consumer electronics and home appliances is appreciated.

• Fluent French; knowledge of another language is a plus.

Professional Attributes (Soft Skills):

• Organization, rigor, and autonomy.

• Care and precision when handling equipment.

• Reliability and attention to detail.

• Team spirit, versatility, and customer-service orientation towards store teams.