Job Description: Shop Manager (M/F)

Company: HiFi InternationalLocation: Contern, LuxembourgReporting Line: Reports to the Retail DirectorJob Title: Shop Manager

Main Objective of the Position:

The Shop Manager embodies the company’s strategies and core values. They ensure an exceptional omnichannel customer experience by driving operational excellence and team performance.

Key Responsibilities:

MANAGING AND ENGAGING A DEDICATED TEAM

• Customer Culture: Instill a customer-centric culture within the team and live it daily.
• Customer Care: Ensure high-quality customer reception and support.
• Routines: Establish and maintain regular collective and individual operational routines.
• Leadership: Train, engage, lead, and support the team around an inspiring vision.
• HR Development: Recruit, train, develop people, and foster internal talent growth.
• Management Style: Implement hands-on, responsible, and autonomous management.
• Employer Brand: Promote and bring life to the employer brand.
• Work Climate: Encourage effective communication to maintain a healthy social climate.

DRIVING PERFORMANCE

• Profitability: Efficiently ensure store profitability.
• Objectives: Set, monitor, and guarantee the achievement of qualitative and quantitative targets.
• Business Monitoring: Track key KPIs and adapt strategies accordingly.
• Commercial Offer: Ensure effective promotion and sales of company products and services.
• Store Appeal: Guarantee the commercial and visual attractiveness of the store.
• Local Presence: Strengthen local presence and the site's attractiveness.
• Market Intelligence: Conduct competitive intelligence and maintain market knowledge.
• Cross-Functional Missions: Contribute skills to cross-functional initiatives across the Grand Duchy.

ENSURING LEGAL & REGULATORY COMPLIANCE

• Safety: Guarantee the safety of individuals and property.
• Compliance: Ensure full compliance with statutory and legal obligations.